Vena Jewelry – Refund & Return Policy

Last updated: August 27, 2026

At Vena Jewelry, we want you to be happy with your purchase. If you are not satisfied with your order, please contact us so we can help.

Returns

We accept return requests within 30 days of delivery, provided that the item is unused, unworn, undamaged, and returned in its original condition and packaging.

To request a return, please contact us with your order number and the reason for the return. We will provide the return instructions.

The customer is responsible for the return shipping cost unless the item arrived damaged, defective, or we sent the wrong item.

Refunds

Once we receive and inspect the returned item, we will process the refund to the original payment method.

The refund will cover the eligible purchase price of the returned item. Original shipping costs are non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Please allow your payment provider several business days to complete the refund after it has been issued.

Damaged or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide photos of the item and packaging. We will review the issue and, where appropriate, offer a replacement or full refund.

Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn or used. Personalized, customized, engraved, or made-to-order items may also be non-returnable unless they arrive damaged, defective, or incorrect.

Important

Items must be returned in the same condition in which they were received. We reserve the right to refuse a refund if an item shows signs of use, damage, alteration, or is returned without the original components or packaging.

For any questions regarding a return or refund, please contact Vena Jewelry before sending an item back.