Vena Jewelry – Shipping Policy

Last updated: August 27, 2026

Thank you for shopping with Vena Jewelry. We carefully prepare every order before shipment.

Processing Time

Orders are generally processed within 1–3 business days after payment is successfully received.

Personalized, customized, or made-to-order items may require additional processing time. Any applicable processing time will be indicated on the product page.

Delivery Times

Estimated delivery times depend on the destination, shipping method, and carrier.

Estimated delivery dates are not guaranteed, as delays may occur because of weather, customs, carrier issues, holidays, or other circumstances outside our control.

Tracking

When a tracked shipping method is used, tracking information will be provided once the order has been shipped.

Customers are responsible for providing a complete and accurate shipping address. Vena Jewelry is not responsible for delays or failed delivery resulting from an incorrect or incomplete address provided by the customer.

Delayed or Missing Packages

If tracking shows that a package is still in transit, please allow additional time for delivery before requesting further assistance.

If tracking shows that the package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery carrier. We may also request additional information from the carrier to investigate the delivery.

Customs & Import Charges

For international orders, the customer may be responsible for customs duties, taxes, or other import fees charged by the destination country.

These charges are outside Vena Jewelry's control and are not included in the product price or shipping charge unless explicitly stated.

Address Changes

Please verify your shipping address carefully before completing your purchase. If you need to change your address, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Contact

If you have any questions about your shipment, please contact Vena Jewelry with your order number and we will be happy to assist you.